FAQs

What is the return policy?

i.Box.Home™ has a 14 day* return policy in which you can return the product for a refund (excluding shipping & handling). We will deduct a 15% restocking fee on every unit returned
*These 14 days start from the unit reaches you until you ship it back out to us.

 

What is the process to return your product?

We have ensured that the return process is kept as simple and as uncomplicated as possible for our customers. All you have to do is send us a email to This email address is being protected from spambots. You need JavaScript enabled to view it. This e-mail address is being protected from spambots. You need JavaScript enabled to view it and request for a return number which will be provided to you. Please ensure that you send it in the package in its original form. Once the product reaches us it will take us approximately 2 weeks to test the product and accessories and mail out the check in your name with your refunded amount.
Note: All refunds are subject to compliance with our refund policy (given on our Refunds page -> HERE).

 

Can I watch stored content on i.Box.Home™ ?

Yes, very soon you can watch movies, videos (in Full HD / up to 1080p) and your favorite songs that you have downloaded on your memory stick. Most of the common video and audio formats are supported by the i.Box.Home™ box.
How it will work: Just plug in your external memory stick or external hard drive into one of the two USB ports on your unit, then browse your USB / Ext HDD and you can access your stored content.

 

Can I view shared media on i.Box.Home™?

Yes, our state of the art product allows you to watch the media/pictures/movies and videos that you have stored/shared on your computer on your TV screen so you and your whole family can enjoy your shared media.

 

How do I access YouTube™ on my i.Box.Home™ ?

To use YouTube™, navigate to the YouTube™ button and simply press the "OK-Button". Enjoy millions of videos by searching with our user friendly on screen keyboard. You can use any Keyboard for best results.
i.Box.Home™ is the only product in its category to show YouTube™ in real true High Definition.

 

What is included in the full i.Box.Home™ package?

i.Box.Home™ box, Remote (with batteries), high quality HDMI™ cable, power adaptor, Easy Set Up guide ("Getting-Started") and the cusotmers information.

 

What are the optimal requirements for my i.Box.Home™ to work perfectly?

i.Box.Home™ is a very user friendly product and all you need for it to work is internet which is 3 MBPS or more. i.Box.Home™ works with almost all internet providers (Comcast™, AT&T™, Verizon™, Time Warner™, T-Online™, Vodafone™, O2™, etc.). You can connect the i.Box.Home to your router through the included ethernet wire or connecting via wifi. Apart from that all that is needed is the also included HDMI™ cable to connect to your TV.

 

What other features does i.Box.Home™ include?

We are constantly improving our services and adding more Addons/Plugin so that our customers can enjoy i.Box.Home™ as being their one stop solution for more than just TV. The i.Box.Home™ customers can soon install many Addons by their own needs. Some of them are listed below:

  • YouTube™ (preinstalled)
  • Google™-Mail-Reader
  • Facebook™
  • Twitter™
  • Mediathek (ARD™, ZDF™, 3SAT™)
  • Cartoon Network™
  • Food Network™
  • Fox™ News
  • Spiegel™ Online
  • Yahoo™ Movie Trailers
  • many more ...


We believe in “NO BOUNDARIES” and soon will be more apps to go along with the powerful preinstalled YouTube™ and all the available applications.

 

How do I connect to my internet?

We recommend you use the Ethernet wire to connect to your internet router but of course a wifi connection can also be used if your router is not located too far - it depends on your specific setup at home. This will ensure the best internet connection without interuptions.

 

What is the warranty process if my i.Box.Home™ goes bad?

Your i.Box.Home™ comes with a 12 month warranty. Remember to carefully read our warranty policy given in detail on our Warranty page (see HERE).

Additional information